Your Success is Our Priority

We want you to get the maximum return on your investment. We operationalise our commitment by offering Standard Support to all our customers. For those customers who need additional support, we also offer a Premium Support level.


  • Global, 24/7 access to 8x8 experts, Knowledge Base, and tools
  • Support for all 8x8 products, including Virtual Office, Virtual Contact Centre and Analytics
  • Access to product updates, enhancements, and new releases
  • Premium Support includes more dedicated resources to prevent problems, speed resolution and minimise downtime
24x7 Availabilty Monitoring
24x7 Customer Community
24x7 Support Portal Access
24x7 Phone Support for S1 Cases
Web Case Submission
Live Chat Support
Phone Case Submission
Local Business Hours Support
Front of Line Pass [Phone & Web]*
Accelerated Response*

* Available with MTS. Contact your Account Manager for more details.

8x8 Knowledge Base

Got questions? We’ve got answers! Available to all customers and partners, the 8x8 Knowledge Base is a searchable library of rich support articles, best practices, help topics and training videos. If the search results don’t answer your question, you can create a support ticket online.


Partner Support

8x8 Partner Support is designed to provide the expert help you need, as soon as you need it. Our support levels are structured with your business needs in mind. All levels of support provide access to the trained and skilled resources needed to deliver fast answers.

Global Access to 8x8 Support Experts

Our Support Services have extensive experience implementing 8x8 worldwide. With global delivery capabilities, we are committed to partnering with you from implementation, go-live, ongoing improvements, to business expansion.


Contact an 8x8 Expert

Call 0333 043 8888

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