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By giving organisations insight into 100% of their customer interactions, speech analytics is instrumental in boosting contact centre agent performance and helping business leaders better listen to the voice of the customer.
It's important, however, to acknowledge that there are some common misconceptions around speech analytics. These myths keep contact centre leaders from realising the full potential of the technology, and may prevent them from adopting it altogether.
In this eBook, we will bust some of these myths such as:
- Speech analytics will completely automate quality assurance
- Speech analytics is only for the contact centre and large companies
- Speech analytics is too expensive
If you don't have time to read it now, then download this free eBook today and learn the truth about speech analytics, discovering the ways it can benefit your organisation.