
Randy Ksar
Senior Social Media Manager at 8x8 based in San Jose, California. Passionate about empowering the community to share their stories for others to learn from. When not glued to his computer screen you can find him on the SF Bay Area trails or at the little league field with his sons. Read More>
Articles by: Randy Ksar
Episode 1: The Challenges Facing Retailers in the New Communication Landscape
by Randy Ksar
I am excited to announce the launch of our new podcast, ‘Communications. Transformed.’ The podcast is dedicated to the future of enterprise communications. Whether you’re looking for strategic counsel on moving your communications to the cloud, improving your customer experience from “I don’t know” [...]
Read more >Going Global with Cloud Communications
by Randy Ksar
The term “globalization” used to be relevant to only the world’s largest businesses. Even 8-10 years ago, most American small and medium-sized businesses (SMBs) were not thinking about competing in markets outside the U.S. But it’s a new economy and the rise of ubiquitous Internet access has dramati [...]
Read more >Categories
Follow Us
Recent articles
- Partner Spotlight: 8x8 and Virgin Media Business join forces …
- 3 Reasons to Bring Social Media Into the Contact Centre
- 4 Good Reasons to Stop Email-Based Customer Support
- How to Make Work From Home a Sustainable Part of Business Continuity
- 4 Tips to Improve Contact Centre Collaboration
- When to Move My Contact Centre to the Cloud?
Blog archives
Contributors
- Erica Marois
- Morgan Watts
- Andrew Frayle-Ochoa
- Vinh Jones
- Larry Denny
- Jeff Fox
- Andy Rawll
- Bee Hindocha
- Jessica Smith
- Steve Harris
- Jamieson Wright
- Brian Schwartz
- Patrick Russell
- Jamie Snaddon
- Mayur Pitamber
- Jenny Dempsey
- Jeannie Walters
- Samuel Wilson
- David Larkin
- Janice Rapp
- Jeremy Watkin
- Chris Peters
- Justin Robbins
- Vik Verma
- Michael Armer
- Mary Ellen Genovese
- Russell Tilsed
- David Chase
- Sharon Maslyn
- Tim Richter
- Grant Duncan
- Randy Ksar
- Hunter Middleton
- Russ Chadinha
- Kay Phelps
- David Rowlands
- Tac Berry
- Kevin Scott-Cowell
- Dejan Deklich
- Meghan Keough
- Michelle Fitzsimmons
- Bryan Martin
Tags
- AI auto-attendant menus business productivity Cambridge Assessments CCaaS cloud communcations cloud communications cloud platform Collaboration tools contact center contact centre contact centre technology CRM CRM integration customer service cx cx management disaster planning global communications international calling live chat local councils Public sector recruitment solution security softphones tech migration UCaaS unified communicaitons video interviews videoconferencing WFM workforce management