Russell Tilsed

Russell is responsible for the 8x8 Public Sector Accounts in the United Kingdom. He has a passion for helping organisations improve efficiency using unified communications technology. Since joining 8x8 in 2010, Russell has worked closely with a range of organisation in the NHS, Local and central government organisations.

Articles by: Russell Tilsed

Delivering support when it's needed the most - The public sector contact centre



What challenges did this public sector organisation have? Like many public sector bodies, they told us that making efficient use of existing resources was a key priority. The organisation's old contact centre system was not fit for purpose. The agency was receiving over 20,000 inbou [...]

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