Erica Marois

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A passionate connector of people, Erica is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.

Articles by: Erica Marois

3 Reasons to Bring Social Media Into the Contact Centre



According to Sprout Social, 53% of customers say they're likely to buy from brands that are transparent on social media. And 86% of Americans say brand transparency is more important now than ever before. What does this mean for the contact centre and the frontline employees serving customers day-t [...]

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