8x8 Courses

* Recommended

Business Phone Systems - Administrator Courses

Virtual Office Administration and Configuration *Instructor-led6 hours
Virtual Office Administration and Configuration *Self-paced2.5 hours
Virtual Office AnalyticsSelf-paced1 hour
Virtual Office Advanced Topics and TroubleshootingInstructor-led6 hours
Business Phone Systems - End User Courses
Virtual Office End User Remote TrainingInstructor-led1.5 hours
Virtual Office End User Onsite TrainingInstructor-led1.5 hours/session
Virtual Office Adoption Kit *Self-paced0.5 hours
Contact Center - Administrator Courses
Contact Center Administration and Configuration *Instructor-led10 hours
Contact Center Administration and ConfigurationSelf-paced3 hours
Contact Center AnalyticsSelf-paced1 hours
Contact Center Multi-ChannelsSelf-paced1.5 hours
Quality Management and Speech AnalyticsSelf-paced2 hours
Contact Center Post Call Survey and Customer ExperienceSelf-paced0.5 hour
Contact Center Advanced Topics and TroubleshootingInstructor-led4 hours
Contact Center - End User Courses
Contact Center Agent or Supervisor Remote TrainingInstructor-led1.5 hours
Contact Center Agent & Supervisor Onsite TrainingInstructor-led2 hours/session
Contact Center Adoption Kit *Self-paced0.5 hour
Advanced Courses
8x8 Troubleshooting MethodologyInstructor-led5 hours/session
8x8 Implementation Best PracticesInstructor-led3 hours/session
Building an 8x8 SolutionInstructor-led6 hours/ session

Free Online Training

8x8 Online Training enables easy and free access to online training at any time from anywhere. From a wide range of topics covering key concepts, providing a guided walkthrough, illustrating real-life scenarios and simulating hands-on experience—Training Cloud is your key to having self-empowered employees using up-to-date information to drive success and adoption with your 8x8 solution.

Related Resources

Certification →

8x8 Certification programs provide and validate the skills you need to configure, implement and support 8x8’s Virtual Office and Contact Center. Companies that use certified professionals see more effective deployments and a greater return on their investment.

Customer benefits:

  • Your staff will be able to support and better troubleshoot your implementation—helping you achieve greater ROI from your 8x8 investment
  • Ensures that your staff has the highest possible skill level and deepest possible understanding of 8x8’s solutions, helping them better support end users

Schedule of Instructor-Led Courses →

Training FAQs →

Webinar →

Events →

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