Steve Miyasato

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Steve Miyasato is the Director of Support Services at 8x8. Steve is experienced in all aspects of call center operations from workforce management to quality, training and driving customer sat results. Read More>

Articles by: Steve Miyasato

3 Training Tips to Stop the In-N-Out Syndrome at Your Inbound Call Center



Do you feel like your inbound call center should have a revolving door? Are you constantly hiring and training new reps? What can you do to stop your personnel department from looking like the drive-thru at In-N-Out? Jeff Toister – author of Service Failures – has answers. He’s become an expert [...]

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