Small and Medium Business
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Works sometimes and when it does it's fine
Amazing app and it shows all the details and it's making it easy for us after working hours
Call quality is sometimes an issue.
Hard to find ways to customize
It was virtually great but physically impossible or horrible
The service is excellent.
Its doing okay. Great idea from your organizatoon.
Overall I really like the VoIP system. As an account manager I am able to easily administer the extensions. Our offices are in two cities and its nice being part of one system. We have multiple companies under one corporate umbrella and I am easily able to manage ring groups and call routing so calls are answered promptly and with the right company name. How I use the system is constantly evolving as I discover new features and try out ways to utilize them to make our business flow better. Support is kind of hit or miss though. As a larger account, I’m in a dedicated higher level queue. Even so it seems sometimes the person I’m talking to takes a looong time to grasp the issue. Also, they recently implemented a automated phone tree attendant on the line which is just annoying. There are some quirks to the online Account Manager which I hope to see worked through. The system is so feature rich it can be daunting but that’s also what makes it cool.
As a psychologist running my own practice, security and accessibility are key. My communication is encrypted to protect my clients’ information. I love the convenience of having access to my calls, SMS messages, and faxes on my cell phone and laptop when I am out of the office, as well as the sturdiness of a desktop phone wired into my router in the office. That way, I am less dependent on the status of my cell phone battery or whether I remembered my hands free device when I know I am going to be on hold for a long time.
8×8 gives me the best of both worlds!
There is a slight delay in the calls when I speak. Have to wait a second or two before I say something else. Need to wait for there response.