8x8 Secure Pay
Contact center design to simply and securely handle credit payment authorizations
Secure Credit Card Handling
When taking payments over the phone, support for PCI DSS is an essential part of ensuring security. There are many operational and technical challenges faced when safely dealing with payment card details. The 8x8 Contact Center platform and payment vendor’s secure technology create one hassle-free solution, known as 8x8 Secure Pay. Our vendor will intercept the payment aspect of the call, ensuring the security of the customer's information by isolating the customer actions from the agent. This simple solution can increase both the efficiency and security of handling sensitive card data transactions.
What is PCI DSS?
The Payment Card Industry Data Security Standard (PCI DSS) is a global information security standard for all organizations handling credit, debit or cash card payments. The PCI DSS is a set of standards for merchants and service providers that store, process or transmit cardholder data. The goal of PCI DSS is to secure credit and debit card transactions against card data fraud and theft.
Key Benefits of 8x8 Secure Pay
- Reduce the average handling time for phone payments
- Ease customer concerns about providing card details
- Provide one seamless payment solution for your Contact Center
- Decrease the level of pressure on your agents
- Conveniently integrate with all payment providers
The combination of 8x8 with a secure payment vendor serves as a powerful tool to help both agents and customers with phone transactions. Watch the video to see our solution in action.