The Collaborative Contact Center
The 8x8 Contact Center is the first of its kind, merging collaboration capabilities with the contact center in a single unified interface. This suite of products delivers Omnichannel Routing, Analytics, Quality Management, and Workstream Collaboration on a single platform. The 8x8 Contact Center enables businesses of all sizes to handle all customer needs on any channel of communication at a fraction of the price. This solution includes:
- Intelligent interaction routing with self-service options
- In depth customer journey analytics
- Robust quality management with speech analytics
- One-to-one and team collaboration
- An extensive list of pre-built integrations, and much more
What is Contact Center as a Service (CCaaS)?
Contact Center as a Service (CCaaS) software combines comprehensive inbound and outbound call center capabilities with a full suite of unified communication services such as web conferencing, chat, and team messaging. CCaaS service providers utilize Voice over Internet Protocol (VoIP) technology to bundle voice service with other web communications. By leveraging existing internet technologies, CCaaS solutions are fully elastic and provide global reach with minimal effort when compared to traditional call center products.
The Contact Center Solution to Modern Business Needs
Scalable Contact Center Services
Your contact center is more than a digital switchboard. It is the lifeblood of your customer service experiences. 8x8 empowers businesses to engage with their customers through a suite of secure, reliable, and powerful capabilities, accessible from any location with an internet connection. Management can monitor interaction queues, easily view a complete picture of the customer journey, evaluate agent performance, provide prescriptive coaching and feedback to agents, and have a meaningful impact on improving NPS, First Contact Resolution, and customer satisfaction while minimizing effort and costs.
Flexible Contact Center Services
8x8 has the largest install base of any unified communications provider. Our technology syncs with your existing document storage, CRM, and workforce optimization solutions, enabling instant information sharing without time-consuming downloads or frustrating gaps in integration. Our ability to deliver so many solutions on a single platform is why Gartner has rated 8x8 as a leader in Unified Communications (UC) for seven years running.
Global Contact Center Services
The customer support landscape is changing. Businesses must be prepared to respond to customer needs in real-time, on the customer’s channel of choice, and increasingly in their language or dialect. Our technology ensures that your contact center solution improves customer interactions by keeping relevant data on-hand for the best qualified agents to access 24/7. Our network of global data centers provide built-in redundancy in case of disasters and industry-leading security and compliance certifications.
The Best Contact Centers Partner with the Best Technology Providers
Old-school call centers require a huge upfront capital investment in on-site hardware and single-use inbound and outbound call center software. The 8x8 difference is clear. Our cloud-based call center software products are nimble and easy to scale. Our built-in tools are reliable, fast to deploy, and easy to manage. The 8x8 Contact Center provides all the capabilities needed for every type of contact center to include; customer service, lead management, help desk, sales teams, and many more. Our cloud contact center enhance business processes without requiring significant effort or technical expertise.
Our commitment to innovative technology underpins our success across every communication channel we support. Read about our expertise in communication technologies like PBX, ACD, IVR, and Dialer all with CTI (computer telephony integration). Our Case Studies detail our real-world impact on bottom lines.
The 8x8 Contact Center provides universal queuing for multimedia contacts and skills based routing with a stable of advanced features to enhance performance with automation, intelligence, self-service features, and game-changing integrations.
8x8 Professional Services
With our tools your customers become more engaged and connected than ever before. But we don’t leave all the excellent service up to you—8x8 is the leader in customer experience for call center software solutions. With Professional Services for 8x8 Contact Center, 8x8 will accelerate your deployment regardless of your business size or project complexity. We help you realize the fastest time to value—from single-site deployments to complex requirements involving multiple sites, global implementations, and CRM integrations or other business applications. We’ve handled more than 50,000 implementations; let us handle yours.