Amy Lind

Amy Lind is a Research Manager with IDC’s Communications Services practice and a leading member of the Unified Communications and Collaboration (UC&C) research team. Ms. Lind’s core research coverage includes the evolution of IP voice and UC&C services and communications service provider (CSP) positioning and business model innovation. She assesses the migration of business communications from legacy TDM to IP-based, integrated communications and collaboration solutions and evaluates enterprise adoption of VoIP and UC&C. Ms. Lind also provides in-depth analysis of telecom carriers and cable operators strategies for deploying and marketing fixed broadband and voice services to consumers.


Previously, Amy was a research specialist with Accenture’s Communications and High-Tech strategy practice and with The Boston Consulting Group’s High Technology and Telecommunications management consulting practice. She also previously worked as a research analyst for IDC’s Investment Research program where she was responsible for many of IDC’s large financial and consulting accounts. Read More>

Articles by: Amy Lind

Blurring the Lines of Enterprise Communications



This is a guest blog post by Amy Lind, research manager at IDC. Customer engagement models and expectations are changing. As organizations increasingly compete on customer experience (CX) and engagement, senior managers are being tasked with transforming their companyȁ [...]

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