Mohan Achar

Mohan Achar is the Vice President of Global Support at 8x8. Mohan's objective is to deliver a flawless service experience of 8x8 customers by building a world-class support team who is obsessed with customer success. He has 15+ years of domestic and international experience in customer service and previously worked with Marketo and CollabNet.

Articles by: Mohan Achar

Transform Your Customer Sentiment



While talking with service enthusiasts about NPS, it's usually easy for us to predict what those with lower scores really believe about customer service. We seem to know the reason intuitively and can follow it up with “Wish they would listen to me” or “It will not change until we do…”. My personal [...]

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