Kevin Vinh Nguyen

Articles by: Kevin Vinh Nguyen

How to Find a Business Partner for Your Small Business

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When starting a new business venture, one of the first decisions you’ll make is the choice of business structure. A lot of small business owners and self-employed individuals prefer to become sole proprietors. But getting a business partner might give you the best chance at success. Running a busine [...]

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Benefits of a Cloud-Based Business Phone System

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A cloud-based phone system is a telephone platform hosted on the internet by a third party. All functions are performed on computers inside a data center. These centers are off-site and accessed via an internet connection. Even though these phone systems are remote, they have all the features of an [...]

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Equity Financing: A Small Business Guide

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For many small businesses, capital is hard to come by. This puts them at a disadvantage. On the other hand, large companies in their verticals have more resources. This makes them more competitive. But small businesses have more opportunities for growth. With the right ideas, they are attractive in [...]

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What is Workforce Management (WFM)?

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Workforce management (WFM) is the system of integrated processes in a call or contact center that ensures availability of sufficient personnel with the right skills over time. Workforce management is important to the ability of a call center to achieve quality customer experience by enabling maximu [...]

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Small Business Phone Systems: The Complete Guide

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Do you want to future-proof your small business phone system? Start by updating your network with a cloud-based phone system. Your clients crave an omnichannel experience. But customers cannot message you on a landline, so staff must log in to several channels. This disconnect wastes time and you r [...]

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Pros and Cons of Cloud-Based Phone Systems | Cloud PBX

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Digital communication tools drive value in modern business. Phone systems are no exception. However, only 28% of IT professionals are happy with their business communication systems. Cloud-based phone systems offer value where traditional PBX (private branch exchange) does not. Internal PBXs (busin [...]

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