Jenny Dempsey

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Jenny Dempsey is currently the Customer Experience Manager for She's the co-founder and regular contributor over at blog. She's also a self-care coach for customer service agents and leaders. She is the mother of a toothless rescue cat named Chompers. Avocados and veggie tacos are the way to her heart. Hanson fan for life.

Articles by: Jenny Dempsey

The Link Between Employee Wellbeing and Customer Experience



There’s shame and stigma involved in openly communicating difficult situations, especially when they revolve around our mental or physical wellbeing. We’re taught to think positively and be happy, but those may not be our true feelings. Unfortunately, this stigma has a damaging effect throughout th [...]

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Why Self-Care Should Be a Priority for Contact Center Leaders in 2020



Ralph Waldo Emerson knew about #selfcare before it was a hashtag trending on Instagram. In his essay, Self-Reliance from 1841, he writes, “Nothing can bring you peace but yourself.” As a contact center leader, the idea of peace within yourself might sound mystical, foreign [...]

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