Small Business Owner Work From Home Tips

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Working from home for an extended period is a new reality for many of us. But, for small business owners, work from home (WFH) isn’t necessarily new. According to 2017 data from the Small Business Administration, about half of small businesses are home-based. Just over 60% of companies without pai [...]

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3 Reasons to Bring Social Media Into the Contact Center

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According to Sprout Social, 53% of customers say they're likely to buy from brands that are transparent on social media. And 86% of Americans say brand transparency is more important now than ever before. What does this mean for the contact center and the frontline employees serving customers day-t [...]

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4 Good Reasons to Stop Email-Based Customer Support

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I recently sat with a group of customer service leaders who declared that email support was dead for their company. They were turning off their support@ email address(es) and instead channeling their customers to phone, web form, text(SMS), chat, and other messaging channels. This news surprised me [...]

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Kari's Law and How 8x8 Makes Complying Easy

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8x8 makes it easy for our customers to comply with Kari’s Law. Kari’s Law improves the provision of 911 services from Multi-Line Telephone Systems (MLTS). Kari’s Law was developed and passed after the tragic 2013 murder of Kari Hunt during which her daughter repeatedly attempted to dial 911 from her [...]

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Building Customer Relationships: 8 Lessons from Mom

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“When I was a boy of 14, my father was so ignorant I could hardly stand to have the old man around. But when I got to be 21, I was astonished at how much the old man had learned in seven years.” ~Mark Twain Whether it was a parent, an older sibling, a boss, a mentor, or some combination of people, I [...]

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How to Make Work From Home a Sustainable Part of Business Continuity

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This is the first in a series of posts about solving work-from-home challenges from the IT-leader perspective. IT is one of the teams responsible for managing 8x8’s work-from-home program. This includes enabling our global and distributed workforce to benefit from our collaboration products and en [...]

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