4 Reasons Live Monitoring Benefits the Modern Contact Center

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In any profession, one of the most effective ways to observe an employee’s performance is to look over their shoulder and listen as they do their job. This practice allows managers and supervisors to connect with their employees, giving them a complete picture of their performance for more insight [...]

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3 Thought Leaders Discuss 4 Contact Center Trends to Watch

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There’s no shortage of predictions this time of year. From new technology to financial forecasts and labor statistics, ‘tis the season for keeping an eye on the trends. If you’re a contact center leader, in particular, you’ve likely been bombarded by newsletters, whitepapers, and webinars touting th [...]

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Work-Life Balance? Work-Life Integration? What's Realistic?

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In the grand scheme of things, the term “work-life” balance is still relatively new. Emerging on the scene in the U.K. in the late 1970s and taking hold in the U.S. in the 1980s, it’s now widely used but still highly debated. What does it mean? That answer is a bit complicated, as everyone seems to [...]

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How Partners Can Unleash Collaboration and Revolutionize Customer Experience (CX)

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Here’s a new idea. That relinquishing control and providing the freedom to collaborate is the driver that determines which organizations will thrive. CIOs are no longer the sole decision-makers when it comes to collaboration. Business owners and individuals also decide how they want to collaborate. [...]

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Keeping Educators Connected - Even When Always on the Move

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Ever think about the size of a high school? Many high schools have more than 4,000 students. Housing that many students, administrators, and teachers requires sprawling campuses. Even elementary schools are vast combinations of grounds and buildings. Interestingly, the vastness of schools and today [...]

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Why You Need to Partner with a HIPAA Compliant VoIP Provider

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The HIPAA (Health Insurance Portability and Accountability Act of 1996) mandates data privacy and security provisions for safeguarding patients’ medical information. It protects all health-related information that is held or transmitted by a covered entity or a business associate. Notably, this inf [...]

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