Q&A with Analyst Jon Arnold, Collaboration & UCaaS Expert

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  8x8 will host a webinar titled “How the Cloud Enables Small and Medium Businesses to Collaborate Like Large Enterprises” with communications technology analyst Jon Arnold and Brian Ventura, president at Soft Point Media, on Tuesday, December 4 at 11 a.m. PT / 2 p.m. ET. Jon is an expert in th [...]

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The Rise of Faceless Customer Service

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What retailers can do about it More UK customers are buying online than any other country in the world.¹  This means the rise of customers interacting with faceless companies that have little to no human interaction and the need to rely on Twitter for complaints. But for these organisations, c [...]

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Customer Service Predictions for 2019: 5 Small Businesses Weigh In

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With the New Year fast approaching, it’s time to look ahead and see what trends will shape small businesses in 2019. One of the most important drivers for any business is customer service, and recent figures show that it’s just as critical as ever: 61% of survey respondents in Microsoft’s 2018 Stat [...]

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Staying Relevant While Lowering Costs

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On episode 3 of ‘Communications. Transformed.’, I discussed with my co-worker Randy Ksar, Social Media Manager at 8x8, two key areas where retailers continue to face challenges— creating an omnichannel experience with the use of communications technology and how to stay ahead of customer expectatio [...]

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