Should You Come Clean About Chatbots?

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How Transparent Should You be About Chatbots? When offering customer assistance via a chatbot, do you let customers know they’re not talking to an agent? Or try to make it seem like they’re chatting with an agent? “Tell them right out of the gate. If yo [...]

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Episode 2: How using Augmented Reality Can Improve Customer and Employee Engagement

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In the second episode of Communications. Transformed. I was lucky enough to make my 8x8 podcast debut. I interviewed a retail innovator from Bang & Olufsen, a leader in high-end consumer electronics, an 8x8 customer, and one of my favorite brands. Simon Silva, Global Retail & Customer Exp [...]

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Moving from PBX to the cloud – what are the challenges?

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Breaking the circle of dependence associated with on premise telephony hardware is essential these days. Are you experiencing high recurring software re-fresh costs, outages, a lack of support, lack of spares? If left to continue this can lead to disgruntled staff and a substandard working environme [...]

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Time for Manufacturers to Retool their Communications

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This post is part of a series focused on the manufacturing industry highlighting emerging trends affecting the employee and customer experience. The manufacturing industry is on a tear. Strong growth, almost euphoric sentiment and the highest productivity improvements of any industry indicate manuf [...]

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8x8 Launches Enterprise-Grade Team Messaging Solution

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Are you like the 91% of businesses that have two or more collaboration apps in use across your organization*? Has “collaboration” come to mean juggling multiple applications? What if you could provide your employees with one application for voice, video meetings and messaging? We at 8x8 have been h [...]

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8x8 Proud to be the Only 7-Time Gartner Magic Quadrant Leader for UCaaS

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8x8 is proud to once again be recognized as a Leader in the Magic Quadrant for Unified Communications as a Service, Worldwide. To be the only 7-time leader in the Gartner Magic Quadrant for UCaaS acknowledges our history of innovation, our long-term partnership with our customers, and the hard work [...]

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