Higher employee productivity means happier customers

Extend your 8x8 collaboration solution with 8x8 Virtual Contact Center

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Everything you need in one place

Amplify your 8x8 Virtual Office solution with 8x8’s contact center capabilities, and discover why a unified approach to customer service leads to happier, more loyal customers.

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Reduce call backs

Access analytics and prevent long wait times and customer call backs from hurting customer satisfaction

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Boost first call resolution

Make essential CRM data available to the customer service rep — the moment the customer calls.

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Decrease wait times

Use intelligent call routing to make sure every customer gets help from the right resource, fast.

Deliver a better customer experience

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Better call routing

Direct incoming interactions to the best resource based on product knowledge, languages spoken, priority of customer and customer service rep status.

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Contextual conversations

Integrate 8x8 Virtual Contact Center with your CRM and the next time a customer reaches out, your customer service representatives will see real-time pop-ups of the customer’s record and ticket history.

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Call metrics reporting

Leverage dashboards and wallboards unveiling where and when customers are waiting on hold so that you have a fighting chance of organizing your staff correctly to field all calls quickly and efficiently.

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Multi-channel engagement

Allow your staff to field voice and digital customer inquiries from the same user interface, delivering a consistent customer experience no matter what channel your customer prefers.

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Learn how 8x8 Virtual Contact Center can help your customer service representatives improve productivity and deliver a better customer experience.

Contact your 8x8 Account Representative today or fill out this form to schedule a consultation.

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